FAQ - COVID-19
Are your branches still open?
The health, safety, and well-being of our associates, clients, and communities remains our top priority. Due to growing public health concern - and in an effort to be proactive - we’ve decided to temporarily close all of our lobbies in northeast Missouri, effective Wednesday, March 18. However, our lobby in St. Charles, Missouri will remain open. We believe this is the right step to take to help prevent the spread of the virus, and support the health and well-being of our clients, our associates and our communities.
Will I still be able to access ATMs?
Our Saints Avenue Bank ATMs will remain open 24/7. Our clients will also be able to self-service by accessing their accounts online or by using the Saints Avenue Bank mobile app.
Are there other ways I can access my account?
We strongly encourage our clients to use Saints Avenue Bank’s digital tools and other resources for self-service banking and 24/7 account access. Clients can access accounts online or by using the Saints Avenue Bank mobile app at their convenience. From there, clients can make payments, view transactions, check balances, find an ATM, and more. It’s easier and faster (in most cases) to manage accounts digitally. If you don’t currently utilize online banking, you can request to do so by calling one of our branches.
Will customers be able to access their safe deposit boxes?
Yes, any client who has a safe deposit box at a branch location will be able to access it. Should they need access during this period, we will make special arrangements for them to do so on an appointment basis. Clients should call the operating branch directly. Contact information for each operating branch is located here on our website on the locations page.
How will transactions that cannot be performed at an ATM or drive-up be handled?
Access to money and banking services are essential and we are committed to maintaining continuity of critical services, like teller and cash transactions.
How will you service individuals with special needs in the open branches?
While the majority of our branch associates’ client interactions will be from behind glass or in drive-ups, our associates will still assist clients face-to-face in the lobby to accommodate ADA needs.
How are you ensuring the continued safety of your operations?
We are continuing to exercise enhanced deep cleaning protocols in our open branches and operations centers to maintain a safe environment at locations across our footprint. Extra hand sanitizer is also readily available for associates and clients.
How long will the bank operational changes be in effect?
These operational changes will be in effect until further notice. We are monitoring the situation closely and will notify our associates and clients as soon as any changes are made.